Refund Policy

Refund Process

Once we receive and inspect your returned item, we will notify you via email that your refund has been approved or denied. If approved, the refund will be processed and applied to your original method of payment within 3-5 business days.

Refund Timeline

• Refund approval: 1-2 business days after item inspection
• Refund to original payment method: 3-5 business days
• Credit card refunds may take an additional 5-10 business days to appear on your statement
• PayPal refunds typically appear within 1-3 business days

Partial Refunds

In certain cases, partial refunds may be issued:

• Items returned with missing parts or accessories
• Items returned in used or damaged condition (at our discretion)
• Items returned after the 7-day window (at our discretion)

Order Cancellations

Orders can be cancelled free of charge if the request is made before the order has shipped. Once an order has shipped, it must be returned following our Returns Policy. To cancel an order, contact us immediately at 224 S 200 W STE 400, SALT LAKE CITY, UT 84101.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account or credit card statement first.
2. Contact your bank or credit card company — processing times vary.
3. If you have done all of the above and still have not received your refund, contact us at 224 S 200 W STE 400, SALT LAKE CITY, UT 84101.

Contact Us

SHUN VORLIX INC
224 S 200 W STE 400, SALT LAKE CITY, UT 84101